Teletherapy Technical Help
We have selected a partner called TheraPlatform to provide HIPAA-compliant, secure teleconferencing. They offer some help in our therapy “room” at https://drsiders.theraplatform.com/. Just click the green “Help” button in the bottom right corner. Once you are logged in to TheraPlatform, there is also a “Help Videos” link with a helpful video. You may also visit our Teletherapy FAQ for more information.
Personal Requirements
Dr. Siders is currently only licensed in the state of California, so you must be in California to do teletherapy with him.
Setup Required
1. Our office must set you up as a client in the TheraPlatform system. We will need your e-mail address to do so. This must be an e-mail address where you are comfortable receiving e-mails about scheduled therapy.
2. Once our office sets up your client account, you will receive an e-mail asking you to set up your password. Please follow the instructions in the e-mail. (They call it “reset” or “change” your password, even though you haven’t set it up yet).
If you are not able to click on the link in the e-mail or have any trouble, please try copying it and pasting it into your Web browser.
Getting a Teletherapy Appointment
There are 4 easy steps to starting a teletherapy appointment.
1. Schedule a teletherapy appointment with me by phone, e-mail, or text.
2. When your session time arrives, open your e-mail and click on the link that was mailed to you in step 1.
3. Log in using your e-mail address as the user name and the therapy password you selected in your setup. If you don’t remember your password, click on “Forgot Password.” (After submitting your e-mail address, you’ll receive an e-mail asking you to reset your password. The process is similar to the steps under “Setup Required.”)
4. Depending on your computer, when the video session starts, you may have to click the picture of a video camera to turn video on and the picture of a microphone or speaker to turn audio on.
That’s it! You can now have a private therapy session with me!
Technical Requirements
Does my computer, phone, or tablet meet the requirements for teletherapy?
The best way to see if your system will work with teletherapy is by logging in at https://drsiders.theraplatform.com/. Click on the “Test Your Setup” link to see your schedule.
Using Teletherapy
What is my teletherapy user name and password?
User name: Your user name will be your e-mail address.
Password: Your password is the one you set up. (If you ever forget your password, just click on the link “Forgot Password.”)
When is my scheduled teleconference?
You can see your teleconference schedule on a calendar by logging in at https://drsiders.theraplatform.com/. Click on the “Join Scheduled” link to see your schedule.
I can’t see or hear the doctor during the call.
You can mute sound and shut off video during the call for privacy. Depending on your computer, when the video session starts, you may have to click the picture of a video camera to turn video on and the picture of a microphone or speaker to turn audio on.
Help! I lost the e-mail with my teletherapy conference information in it!
You can see your teleconference schedule on a calendar by logging in at https://drsiders.theraplatform.com/. Click on the “Join Scheduled” link to see your schedule. Click on a scheduled appointment and then the “Join Session” button to join the session scheduled at that time.
Thank you so much for your help and patience as we try to make it easier and safer for you to get therapy during this time!